Effective Date: 07/04/2025

Welcome to DuftDiva.de, your premier online destination for luxurious perfumes for both ladies and gents. We value your privacy and are committed to protecting your personal data. This Data Protection Policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:

Duft Diva GmbH
Hemmerholzerweg 22, 51597 Morsbach Germany
Germany
Email: info@duftdiva.de
Phone: 004915211895328

  1. Personal Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Account Information: Username and password.
  • Order Information: Billing and shipping address, payment details, and order history.
  • Usage Data: Information about how you use our website, such as IP address, browser type, and access times.
  • Communication Data: Records of your communications with us, including emails and chat messages.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Order Processing: To process and deliver your orders, manage payments, and provide customer support.
  • Account Management: To create and manage your account, authenticate your identity, and provide you with access to our services.
  • Communication: To send you order confirmations, updates, marketing communications, and respond to your inquiries.
  • Personalization: To tailor our website, products, and services to your preferences and interests.
  • Improvement: To analyze usage data to improve our website, products, and services.
  • Legal Compliance: To comply with legal obligations and respond to government requests.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations to you when you purchase products from us.
  • Legitimate Interests: To improve our services, secure our platform, and communicate with you.
  • Consent: For marketing communications, you have the right to withdraw your consent at any time.
  • Legal Obligations: To comply with applicable laws and regulations.

5. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Third-party service providers who assist us with payment processing, shipping, marketing, and website analytics.
  • Legal Authorities: Government authorities or law enforcement officials if required by law or for the protection of our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. This includes encryption, secure servers, and access controls.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: The right to request access to your personal data.
  • Correction: The right to request correction of inaccurate or incomplete data.
  • Deletion: The right to request deletion of your personal data.
  • Objection: The right to object to the processing of your data for certain purposes.
  • Portability: The right to request transfer of your data to another service provider.
  • Withdrawal of Consent: The right to withdraw consent for processing your data.

To exercise any of these rights, please contact us at info@duftdiva.de.

9. Cookies

We use cookies and similar technologies to enhance your experience on our website. For more information, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Data Protection Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Please review this policy periodically for updates.

11. Contact Us

If you have any questions or concerns about this Data Protection Policy, please contact us at:

Duft Diva GmbH
Hemmerholzerweg 22, 51597 Morsbach Germany
Germany
Email: info@duftdiva.de
Phone: 004915211895328

Thank you for choosing DuftDiva.de. Your trust is important to us, and we are committed to safeguarding your privacy.